Microsoft isn't rich because of its software alone, but because of the money it saves on user manuals.
The included manual for Windows XP Home Edition is a 22-page booklet, but only 15 of the pages have printing on them. (Guess they were saving ink, too.)
Of course, there's online help available, and telephone help and help within the system itself. But for many, if they could get the machine on line, they wouldn't be looking for help in the first place, and telephone help costs.
For those folks, there's David Pogue's
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