Governance to protect consumers online has become only more important as the role the internet plays in our lives has dramatically increased. Long gone are the days when you buy everything you need to live from names and faces you know. Back then, your gut played a pretty big role in where you shopped. Today, not so much.

You think you’re buying a couch from a reputable brand only later to find out that you purchased it from a web domain that had a zero instead of capital “O” (and you never got your couch). When well done, it’s nearly impossible to spot a phishing scam from the real thing. AI generated voices representing elected officials are being used to call people and try to sway opinions on hot topics, prompting swift calls for a ban of AI voice impersonations from the executive branch. In today’s world, most of us may never know the names and faces of the people from who we buy online. Granted, I have gotten to know our UPS drivers Marlon and Pablo and our amazing USPS mail carrier Mandy pretty well over the years.

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