San Bruno Comcast transition by end of October 

As of Sept. 19, 25% of customers and 50% of the city’s geographic area has been transitioned, a Comcast representative said. Comcast began the transition in less customer-dense areas to refine the practice. 

“We purposefully targeted those areas that had less customers on it so we could test and learn along the way to have as minimal disruption to the larger swaths of customers,” said David Tashjian, Comcast California regional senior vice president, at the meeting Sept. 9. 

Residents who don’t use CityNet but wish to transition to Comcast services can do so once a neighborhood has been brought fully online. Those residents, as well as community members who have questions about the transition,should visit xfinity.com/sanbruno.

City staff said previously that the transition should be entirely completed by the end of 2025, with technicians going home to home updating residential equipment like modems.

Comcast has been investing millions in infrastructure and network upgrades into the city since the sale was finalized, said Tracye Mingo, Technical Operations vice president. All customers should be receiving Comcast’s newest modem, designed to support simultaneous streaming, gaming, uploads and downloads. 

“That prepares the network for the future and will sustain the community for years to come,” she said. 

A mobile billboard has also been traversing the city to provide residents with information on the transition. All CityNet users should have received a welcome letter from Comcast and will receive a notice within 30 days of the actual transition, a representative said. 

The telecommunications conglomerate has also been investing into the San Bruno community, representatives said, with a $50,000 donation to the San Bruno Education Foundation and more expected to support the city’s various community activities like its move in the park series and downtown first Thursdays.