US travelers scramble to adjust as airlines cut flights because of shutdown

While the FAA order left some passengers making backup plans and reserving rental cars, the more than 800 routes scratched Friday represented just a small portion of the overall flights nationwide.

Passengers still faced last-minute cancellations and long security lines at the 40 airports targeted by the slowdown including major hubs in Atlanta, Dallas, Denver, and Charlotte, North Carolina.

Airlines expect limited disruptions this weekend and stressed that international flights are not expected to be affected. But the upheaval will intensify the longer the shutdown lasts and could become chaotic if it extends into the Thanksgiving holiday, just weeks from now.

It will take days for air travel to return to normal even after the order to reduce service is lifted.

Long lines and, for some, long drives

Those who showed up before sunrise Friday at Houston's George Bush Intercontinental Airport faced security lines that barely moved, prompting some people to lie down while they waited.

"It was snaking around all different parts of the regular area," Cara Bergeron said after flying from Houston to Atlanta. "I've never seen anything like that."

Others were less fortunate.

Karen Soika from Greenwich, Connecticut, found her flight out of Newark, New Jersey, was rebooked for an hour earlier. Then she learned her plane was actually leaving from New York's John F. Kennedy International Airport, at least an hour away.

"I'm a surgeon, I'm used to chaos," she said. She unsuccessfully tried to book a rental car to get to Utah for a weekend trip before settling on an option that seemed straight out of Hollywood.

"I'm going to U-Haul and I'm going to drive a truck cross country," said Soika, who is advising on medical scenes there for a spinoff of the TV series "Yellowstone."

Airlines scramble to rebook passengers

More than 800 flights were called off nationwide Friday — four times the number canceled Thursday, according to FlightAware, a website that tracks flight disruptions.

Airports in Chicago, Atlanta, Denver and Dallas led the way with the most disruptions, FlightAware said.

Not all the cancellations were due to the FAA order, which came amid increasing strain on air traffic controllers, who are working without pay during the government shutdown and calling off work at much higher rates.

Both United and American airlines said they were able to quickly rebook most travelers. United spokesperson Josh Freed said more than half were scheduled to reach their destinations within four hours of their original plan.

The airlines focused their cuts on smaller regional routes to airports where they have multiple flights a day, helping minimize the number of passengers impacted.

American, as an example, reduced flights from Dallas to northwest Arkansas from 10 to 8 per day.

Delta Air Lines said it scratched roughly 170 flights Friday while American planned to cut 220 each day through Monday. Southwest Airlines cut about 120 flights Friday.

Some passengers quickly searched for alternatives. Hertz reported a sharp increase in one-way car rentals.

Many of the routes slashed on Friday were shuttle flights in the Northeast and Florida along with those between Dallas and smaller cities, according to aviation analytics firm Cirium.

The FAA said the reductions impacting all commercial airlines are starting at 4% of flights at the busiest airports and will ramp up to 10% a week from Friday.

"I just don't want to be stranded at the airport sleeping on a bench," Michele Cuthbert, of Columbus, Ohio, said about an upcoming flight to Dallas. "Everyone's paying the price for the politics that's going on. We're just collateral damage."

If the shutdown continues, there may be another knock-on effect ahead of the holidays.

Nearly half of all U.S. air freight is shipped in the bellies of passenger aircraft, so the disruption could raise costs for shipping goods, said Patrick Penfield, professor of supply chain practice at Syracuse University.

Why is this happening?

The FAA said the cuts are necessary to relieve pressure on air traffic controllers, who have been working without pay for more than a month. Many are pulling six-day work weeks with mandatory overtime, and increasing numbers of them have begun calling out as the financial strain and exhaustion mount.

"I don't want to see the disruption. I don't want to see the delays," Transportation Secretary Sean Duffy told reporters at Ronald Reagan National Airport, just outside of Washington.

The FAA's order comes as the Trump administration ramps up pressure on Democrats in Congress to end the shutdown.

Ending the government shutdown would ease the situation for controllers, but the FAA said the flight cuts will remain in place until their safety data improves.

What can airlines and travelers do?

Airlines are in uncharted territory, said Kerry Tan, a professor at Loyola University Maryland in Baltimore who has studied the industry.

"The uncertainty associated with the government shutdown makes it challenging for airlines to rationally plan their response and optimize their flight operations," Tan said.

Carriers are required to refund customers whose flights are canceled but not to cover costs such as food and hotels unless a delay or cancellation results from a factor within the control of the airlines, according to the Department of Transportation.

Christina Schlegel, who is booked on a flight to Florida on Wednesday ahead of a Bahamas cruise, said her husband suggested they drive if their flight is canceled, but she'd rather try a different flight or airport.

Schlegel, a travel adviser from Arlington, Virginia, has told clients to not panic, to monitor their flights and to arrive at the airport early.

"People really should be thinking what else can I do?" she said. "Can I already research some other potential flights? What other flights are out there? Have that information in your back pocket."