CPUC denies AT&T’s bid to drop landlines in San Mateo County

However, Assembly Bill 2797 now in the state Assembly would make it easier for companies like AT&T to withdraw from their carrier of last resort obligations.

The bill would allow AT&T and any other service provider operating as a COLR in California to end their obligations as a COLR without the express consent of the CPUC, in various circumstances. Mueller announced he will be bringing to the Board of Supervisors on June 25, 2024, a resolution to oppose AB 2797. 

Telecommunications giant AT&T had requested that the CPUC relieve AT&T of what is called its “Carrier of Last Resort” obligations in certain areas of California, including nearly all of San Mateo County. The Board of Supervisors unanimously voted in March to oppose the move, which they said would leave “thousands of residents, including vulnerable populations such as seniors and those with access and function needs … at risk.”

Thursday’s CPUC vote denies AT&T’s bid to drop landline service that includes free access to 911 and telephone relay service (for people with speech or hearing issues), among other features. Mueller, whose District 3 includes numerous rural hamlets, has led the county’s opposition.

AB 2797 has been referred to the Committee on Energy, Utilities and Communications and has yet to be scheduled for a hearing.

Mark Blakeman, president of AT&T California, said in a statement that no customer will be left without voice and 911 services.

“We are focused on AB 2797, which includes important protections, safeguards and outreach for consumers, and does not impact our customers in rural locations. We are fully committed to keeping our customers connected while we work with state leaders on policies that create a thoughtful transition that brings modern communications to all Californians,” Blakeman said.