A few weeks ago, I ordered a shirt from a popular teenage clothing brand online. When it arrived and I tried it on, it ripped immediately.

My options were limited. Damaged, the shirt couldn’t be returned. If the store accepted it despite the damage, I would need to pay a fee. Once the shirt made its way back to the seller, it would likely be discarded due to its condition.

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(1) comment

craigwiesner

Hi Becca - Great column, thanks! As someone who is always concerned about justice let me start by saying you should get a refund from the vendor without a fee and without having to ship the product back. You should be able to send a picture of the damage and ask for a refund. As an "elder," I can share that my parents and grandparents taught me how to make good use of any old clothes! There's a wonderful parable about a suit that a man kept repurposing until the only part left that he couldn't figure out how to use was one button and then one day the perfect use for that button arose. Hurrah!

As a retail store owner I have a lot of experience with receiving damaged goods and virtually all of our suppliers are quick to simply say "sorry" and give us a refund and allow us to find a way to give away, upcycle, recycle, or repurpose the damaged item. About the only time we send items back is when we get the wrong item, something we can not sell or do not want to sell, and the supplier has another place for it to go. Your other ideas for buying clothing (and many other items) are spot on! I LOVE places like Goodwill and shops like Bloomingayles in San Carlos and She Sells Resale in San Mateo where you can get used and vintage clothes and other items that are in great shape and just need a new home.

I look forward to more of your writing and... to share a bit of a newspaper writing secret, I sometimes find myself reusing material that I wrote for one purpose for another. Shhh..... Don't tell anyone!

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