Regarding Jon Mays’ column Sept. 19, “The art of good service,” when the restaurant server knows your name and asks how you are doing — that is a plus.
Thrifty ice cream had a customer service training video that said, “Give the customer the pickle!”
It said to make the customer happy, do what it takes.
In my retail service job, I go out of my way to help customers, ask how their day is going, joke with them, give stickers to their young children, even offer the customer a candy, offer to say a prayer for their ill family member .
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(1) comment
I Agree - Good comments from a service professional -- Thanks for writing in!
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Keep the discussion civilized. Absolutely NO personal attacks or insults directed toward writers, nor others who make comments.
Keep it clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't threaten. Threats of harming another person will not be tolerated.
Be truthful. Don't knowingly lie about anyone or anything.
Be proactive. Use the 'Report' link on each comment to let us know of abusive posts.
PLEASE TURN OFF YOUR CAPS LOCK.
Anyone violating these rules will be issued a warning. After the warning, comment privileges can be revoked.