San Mateo County seeks updated count of homeless residents with hopes to improve services

But County Executive Officer Mike Callagy said local officials are less concerned about the number, which he noted is only a best estimate, and more interested in connecting those in need with vital services. 

“We want the [Homeless Outreach] teams to be the first line of defense and to really work with the population, get to know them, and show them the benefits of coming into shelter,” Callagy said. “It’s all about getting people housed and saving lives. There’s just too many people dying on the street.” 

The count was last conducted in 2022 during which about 1,800 residents were homeless, according to a county report. Of those individuals, about 1,100 were unsheltered, meaning they were living on the streets, in a car, van or RV, or in a tent or other structure. The other 700 were living in temporary housing across the county. 

The overall number is just an estimate, said Lena Silberman, a management analyst in the County Executive’s Office whose work focuses on policy and homelessness. Each tent and structure sighted is counted as a single person despite being large enough to house more than one individual. 

“It’s a hard balance,” Silberman said, noting additional data indicates more people are now in shelters than living on the streets today.  

Morning of the count

Silberman joined Callagy; Carolina Moscoso, an outreach worker with nonprofit LifeMoves; and Eric Forgaard, a county civic engagement specialist, at 5 a.m. Thursday to conduct this year’s count. Like other volunteers up and down the county, the group piled into a car and cruised through parking lots, side streets and busy roads scouring the area for any sign someone may be living there. 

A tent tucked away in a corner, someone pushing a shopping cart or pulling a small wagon full of belongings, a car with steamed windows or RVs surrounded by bags, bikes and other items, or full makeshift structures are all indicators of life, Callagy said. 

Many groups completed Thursday’s count without spotting a single person residing in the streets. Meanwhile, Moscoso spent the morning entering multiple sightings on Redwood City’s eastern edge into the app Counting Us used only internally at the moment. 

Redwood City is known to be home to a larger share of the county’s unhoused population, a fact Callagy theorized could be due to resources being centralized in the city. Caseworkers across the county, though, have large caseloads, Moscoso said. 

“Everybody, I feel, is overworked. We just need more people in the streets,” Moscoso said. 

Jerry and Scott along the tracks

Nearing the end of the group’s time searching in Redwood City, they came across Jerry and Scott. The friends were living in a shack made of plywood along train tracks near Veterans Boulevard and Highway 101, the frontage sprayed in red paint with the words “No soliciting” and “go away” on the door.

Both found their way to homelessness through drug addiction. Scott relapsed about five months ago after years living sober and working in restaurants, and Jerry spent the past seven years going between jail and the streets. 

Their lives, as to be expected, aren’t easy. Scott said he often can’t sleep out of fear of assault. He and his roommate recounted stories of fires being lit near makeshift homes out of spite. Reasons for conflict vary, Jerry said, from arguments between couples to tiffs between dwellers of different encampments over stolen goods. 

Both said they also often feel harassed by police officers for simply being homeless instead of being offered services. And addiction is a hard reality, both noting they’ve seen friends overdose, Jerry as recently as Wednesday night. But on days when they’re hungry and cold, drugs help the time pass, they said. 

“Yeah, I have my troubles with the law but that’s because I’m in the streets,” said Jerry who moved to the Bay Area from Los Angeles when he was 18 and found himself living on the streets 15 years later. “It’s hard to recover, mentally.” 

Accessing support services come with their own drawbacks, they said. Despite being in the county’s system for years, Jerry said he’s yet to be placed into shelter, having watched friends who registered after him get placed first. Curfews also make entering temporary housing unappealing because evenings are when many “hustle,” he said. 

Scott said he and his girlfriend were provided a room at the county Navigation Center but he was kicked out after assaulting another tenant Scott said exposed himself to his girlfriend. He’s now working with a caseworker to get the necessary documentation he’ll need to get back on his feet, a change he said he’s ready to pursue. 

“I miss it,” Scott said. “I got to be a mentor. I’m not doing anything now. I’m just sitting on my butt.”  

Targeting the most vulnerable

Scott and Jerry don’t fall into the group the county is most focused on reaching now — those so resistant to services they won’t even accept a sandwich, Silberman said. Just more than 130 of the county’s 800 unsheltered homeless residents fall into the hardest to reach group, she added. 

Officials are now attempting to compel those individuals into accepting services through a new board policy adopted this Tuesday. Under the new regulation, which will require a second reading before taking effect, anyone contacted for illegally camping on public property in the unincorporated areas of the county could be charged after refusing two offers of shelter, but those charges would be eligible for diversion programs offered by Superior Court and jail time would be avoided.

An encampment is defined in the ordinance as a tent, makeshift structure or collection of belongings in a place not meant for habitation and where the person responsible for them plans to stay with no plans to move.

Scott and Jerry said they’d heard about the new ordinance which they said seems like an effort to take away their rights. Both showed a bit of relief when Callagy informed them the policy would only apply if a bed was available for them when contacted, noting the bed would be held for 72 hours, their belongings would be stored at no cost to them and that they’d be issued a warning well in advance of any repercussions taking effect.

Now that the count is complete, staff will develop a report detailing where unsheltered residents were spotted and the types of conditions in which they were found. Meanwhile, volunteers and homeless outreach teams will be returning to sites to follow up with those identified to offer resources and to conduct a survey to learn how the county can better serve homeless residents. 

“We’ve got to do a better job,” Callagy said to Jerry and Scott before assuring them someone would return to help and bidding both men goodbye.