It's one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too. Returnless refunds are a tool that more retailers are using to keep online shoppers happy and to reduce shipping fees, processing time and other ballooning from mountains of returned products. Companies such as Amazon, Walmart and Target have decided some items are not worth the cost or hassle of getting back. Think a $20 T-shirt that might cost $30 in shipping and handling to recover. While the practice is not exactly a trade secret, the way it works is shrouded in mystery.
China is the world's largest textile producer and consumer, throwing away 26 million tons of clothes each year, mostly made of unrecyclable synthetics. A recycling factory in Zhejiang province on China's east coast that repurposes discarded cotton clothes is trying to deal with the urgent waste problem. So, too, are young innovative designers in Shanghai, by remaking old garments into new ones or creating clothing out of other waste items, such as plastic bottles, fishing nets, flour sacks and even pineapple leaves. But these efforts are dwarfed by giant brands churning out cheap synthetic garments for a rampant consumer base spreading rapidly across the world. Experts believe real change is only possible through an elusive zero-waste workflow or Chinese government intervention.