The reunion

Nathan Ho, 2, is sleeping much better now that his longest friend, a well-loved stuffed bunny named “Bun-Bun,” is back home with him. Nathan’s bunny had been left in an elevator at the Kaiser Permanente San Mateo Medical Office, and Adult Primary Care

Manager Robert Douglass worked hard to find the missing bunny’s owner. Douglass could tell the worn stuffed animal was well loved and was determined to find its owner. Using Kaiser Permanente’s robust medical record system, Douglass was able to obtain a telephone list of young patients who were seen at the medical office the day the stuffed bunny was found. On his 10th call, he connected with Nathan’s mother, Honglian Yu. “I was ecstatic when he called,” Yu said. “I told Robert how important the bunny was to Nathan.”

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