I called PG&E to find out what was happening today (Monday). They said they couldn’t give out information but told me to call City Hall and gave me two phone numbers. I called; these calls were answered by recordings. Finally a real operator explained that these people were in “meetings.” After finally reaching someone else who provided a few details I found out since last Friday (when the city gave notice to PG&E that the line work began yesterday evening.)
She had no idea about the current status and said, “Don’t worry, only 40 percent of the line that runs beneath Brittan Avenue is now functioning [adding] further activity about this problem could be had online or by checking the local news service.”
What is happening here?
Who should one call for immediate information especially if it were after normal business hours? The person at City Hall said she thought the problem was not yet resolved and had no idea when the work would be completed.