Wednesday
July
23
2014
9:07 am
Weather

  Home
  Local News
  State / National / World
  Sports
  Opinion / Letters
  Business
  Arts / Entertainment
  Lifestyle
  Obituaries
  Calendar
  Submit Event
  Comics / Games
  Classifieds
  DJ Designers
  Archives
  Advertise With Us
  About Us
 
 
 
 

Check out our archive of Dining Guides - Yum!

Letter: Hotels and the Asiana crash
July 13, 2013, 05:00 AM Letter

Editor,

We were extremely disappointed so see Michelle Durand’s July 9 column “Price-gouging jerks” alluding to hotel rates for displaced passengers following the recent crash. Our hoteliers’ hearts went out to all involved and they went out of their way to help those left stranded. As correctly reported in the Chronicle, our hotels did offer the passengers discounted rates immediately following the crash.

The misinformation began when a reporter went online to check hotel room prices after the crash. Because it was the week of Semicon West in San Francisco, online prices were high, reflecting the tremendous demand for rooms from San Francisco into Santa Clara County. The online prices during Semicon week, however, had nothing to do with the rates being offered to distressed passengers. 

What was not reported is how hotels work with displaced passengers. Either the airlines themselves or a company called Airport Accommodations contacts our hotels by phone when passengers are displaced, securing rooms at greatly reduced rates. Hundreds of rooms were offered at lower rates, with our hotels foregoing sales of those rooms at a much higher Semicon week rate.

John Thackray, senior vice president at Airport Accommodations, has publicly stated that there was no price gouging by our hotels during the aftermath of the crash, noting that hotels went far beyond expectations to help.

It is time for all to give our hotels the credit they deserve — for their incredible compassion for the displaced passengers and their ongoing generosity to our communities and nonprofit organizations. 

 

Anne LeClair

President and CEO,

San Mateo County/Silicon

Valley Convention and Visitors Bureau

Burlingame

 

 

Tags: hotels, passengers, rates, crash, rooms, displaced,


Other stories from today:

 

 
Print this Page Print this Page  |  Bookmark and Share
<< Back
 
Return To Archives
 
  


 
 
 
Daily Journal Quick Poll
 
When you buy a house, are you also buying the view?

Yes, it's a key part
Yes, if it has it
No, that's extra
Yes, but it could be taken away
I'd be happy to buy any house

 

 
 
 
 
 
 
Plane crashes in Taiwan, 47 trapped, feared dead
TAIPEI, Taiwan — A plane landing in stormy weather crashed outside an airport on a small Taiwanese..
House GOP: Send National Guard, speed removals
WASHINGTON — House Republicans want to slash President Barack Obama's emergency spending request f..
Kerry cites progress in Gaza cease-fire talks
JERUSALEM — Offering the first glimmer of hope for a Gaza cease-fire, the United States on Wednesd..
More >>  
 
 
  
 
  
 
©2014 San Mateo Daily Journal
San Mateo County notice of bulk sale